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FAQ

General

How can I see your paper stocks?
Pretty Polite paper tiers come standard with any custom sample order. These tiers contain swatches of all 5 paper stocks and show how color prints on each. To order a custom sample shop our website. Complete the normal order process of a product you like. When you get to the page where you select your quantity, simply choose 1. Samples are shipped within 3 business days and delivered by the USPS. Enjoy!
How do I get samples?
You can order a custom sample of any design starting at $7 a piece. Simply complete the normal order process on our website. When you get to the page where you select your quantity, choose 1. You can order as many custom samples as you want! Samples are shipped within 3 business days and arrive quickly. All custom samples also come with a paper tier so you can view all of our stocks. Due to the nature of custom samples, we do not accept any returns or exchanges.
What's included in the pricing?

Whats included in the price depends on the type of item you are ordering.

Invitations, Announcements, RSVP Cards, and Thank You Cards all come standard with a signature white envelope, recipient and return addressing. All items are always printed front and back.

We also include 2 complimentary rounds of edits directly with our designers once your order is placed. This will allow you to make any changes necessary to get the order perfect.

Are envelopes additional? What about addressing and liners?
Our signature white envelope, printed with recipient and return addressing, are included in the price with all Invitation, Announcement, RSVP Card, and Thank You Card orders. You can order extra envelopes with these orders for a fee. Liners for the envelopes are not included in the base price, and can be purchased for $0.40 a piece.
What's your return policy?
Every order is thoroughly inspected by a quality control team. Each individual piece is evaluated for print quality issues and shipped in pristine condition - guaranteed. Therefore, no returns or exchanges will be accepted for quality dissatisfaction. Quantities are guaranteed to be correct, and every order is precisely fulfilled. If your print order is damaged you can send it back for a reprint. Email contactus@prettypolite.com and we will send you a shipping label to return the product. Once it has arrived back at our facility, we will complete the reprint at no cost to you. If any changes need to be made to the artwork due to errors not noticed during the proofing process, a full reprint is no longer valid. In this case, we will work with you on a discount to reorder. If you need your reprint more quickly, you can place a new order and we will refund you the amount once your previous order has been received.

Ordering

Can I order over the phone?
All of our orders must be placed online through our website. If you have any questions you can call us and we will be happy to guide you through the ordering process. Once you place an order, you will also be able to speak directly with your designer to make any final changes and edits.
When do I get my final proof?
Once you place your order you will receive a final proof for approval from one of our designers within 1 business day. They will take into account any requests you left for them during the order process. You will be able to make any final edits directly with them. We include 2 complimentary rounds of edits so you can get your order just right! Each additional round of revisions will incur a $25 fee. Once you approve the proof, the order is processed and will be shipped to you within 3 business days. Please respond to your designer ASAP to keep your order processing in a timely manner. Edits must be made via email.
Any tips for photo resolution and print quality?
It is recommended that you do not print photos below 300 dpi. To see the resolution of your image, first open it in preview or another image viewer. Right click and select "info" on the dropdown banner. The approved design is the final image that is printed. It must be noted that there are minor variations in color between phone, computer, and physical materials.
When will I receive my receipt?
Once you've placed your order you will receive an email containing your receipt.
What are your payment options?
We accept payment by credit or debit card from American Express, Discover, MasterCard, and Visa. We also accept payment through PayPal and PayPal Credit.

Design

What is metallic foil?
The front side of every piece can be upgraded with a metallic foil finish. Our designers have carefully selected which elements to embellish with foil and which color options work best with each design. Foils are available in gold, silver, and copper, depending on which design you select.
I can't get my photo to look right! Now what?
The preview you see during the order process is not your final proof. Once you place your order, your designer will adjust everything so it looks perfect! Leave them a message with your concerns in the designer notes section. They can make sure the photo is sized and placed correctly.
Some of my text is getting cut off. What do I do?
Don't worry! A designer will review your order and fix any issues before we email you a proof. We suggest you also leave a message in your order that points out any flaws.
Can I customize the text on my cards?
The text on your invite is completely customizable by you! The fields for personalization are based on what information we think is most commonly input. However, you are able to change the text to say anything you like. If you are worried that the existing fields won't work as is or there is text you want to edit that isn't accessible in the order screen, leave a note for your designer. Once you place your order they will send you an updated proof with any change requests. You will have the opportunity to make additional edits at that time before we go to print!
I have an idea for a custom design. Can you help me with that?
YES! We now offer Commissioned Custom Design. This exclusive service allows you to provide the inspiration for your vision and work one-on-one with a member or our design team. Contact us for pricing information.

Delivery

How long will it take to get my order?
Once you submit your order on our website, it will be reviewed by a designer. They will send you a final proof with any change requests within 1 business day. Once you approve the final proof it goes into production and will be shipped out within 3 business days. You can select what type of shipping you would like when you are finalizing your order.
What are my delivery options?
All of our orders are shipped by UPS. We currently have three delivery options available. Please note that we are unable to ship outside of the United States and Canada.

-Ground Shipping takes an estimated 1-5 days.

-2nd Day Air Shipping takes an estimated 2 business days.*

-Next Day Air Shipping takes an estimated 1 business day.*

Our custom sample packets are shipped free via USPS.

*2nd Day and Next Day Air times are not guaranteed for Alaska and Hawaii.

Do I need to be present at the time of delivery?
Good news! You don't have to be present for your order to be delivered. UPS will deliver your order whether you are home or not.
How can I ensure my pieces don't get damaged in the mail?
When you mail, the Postal stream may damage or smudge materials, specifically postcards. Envelopes are recommended to protect printed materials. Pretty Polite is not responsible for any damage that may occur during delivery.
I'm local! Can I pick up my samples?
We don't have a storefront for pickups, and all orders must be shipped. The good news is, if you're a local, you won't have to wait very long for your order. Ground shipping always gets to you in 1 business day!

Have More Questions? Contact us for help with any of our products!